I have been an Amazon convert for quite some time now. It is true that Prime delivery can be flaky, but the customer service offered is unparalleled. There hasn’t been a single situation where I haven’t received the appropriate redressal, be it refund, replacement or compensation. Although it is a money-losing endeavour, offering Prime membership at ₹499/year along with Prime Video has definitely been a masterstroke and can be written off as marketing cost. The allegiance to Amazon has come at the expense of Flipkart, which certainly offered a similar level of service when it had money to burn but has fallen by the wayside as far as I am concerned, even though it might still have a higher GMV. Then, there is the review aspect, which appeals to me personally and is a great mess at Flipkart.
I speak of service as I recently decided to avail the 1-year warranty for an AmazonBasics product. The product involved is the 10-feet MicroUSB cable. To quote what I had mentioned in my review:
The primary concern is that the longer they are, the easier they fail.
Sure enough, it did. By fail, I mean that I can’t use it for the primary purpose of charging since its charging ability has diminished significantly. Charging times have increased by a factor of 5 and the problem is easily visible when using with the Raspberry Pi where the under-voltage icon is a constant presence. The moral of the story is to avoid purchasing cables any longer than necessary.
I continue to digress, so I shall finally arrive to the point. Most people don’t bother with the warranty of a product, especially cables since they are far too disposable. However, most AmazonBasics products come with a 1-year limited warranty and I decided to put it to the test. Claiming the same in India involves making contact with Cloudtail service using phone or email:
1800-419-0416 | cloudtail@blubirch.com
